Terms of Service

Terms and conditions for using our services

Last updated: January 2025

By accessing and using the Friendly Crafted website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Friendly Crafted specializes in premium handcrafted menswear, including bespoke vests, jackets, and accessories. All products are made to order with the highest quality materials and craftsmanship.

Product Availability

  • All products are subject to availability
  • We reserve the right to limit quantities
  • Product descriptions and images are for illustration purposes
  • We strive for accuracy but cannot guarantee all details are perfect

Order Process

  • Orders are confirmed upon receipt of payment
  • We reserve the right to refuse or cancel orders
  • Order confirmation will be sent via email
  • All orders are subject to acceptance

Payment Terms

  • Payment is required at time of order
  • We accept major credit cards through Stripe
  • Prices are in Euros and include applicable taxes
  • We reserve the right to change prices without notice
  • Free shipping on all orders within the GCC
  • Processing time: 2-4 weeks for made-to-order items
  • Delivery times may vary based on location
  • Risk of loss passes to customer upon delivery
  • We are not responsible for delays due to customs or shipping carriers

In accordance with Dutch consumer protection law (Burgerlijk Wetboek Book 7, Title 1, Section 9A), consumers have the right to withdraw from distance contracts.

14-Day Withdrawal Period

  • You have 14 days from receipt of goods to withdraw without giving reason
  • Withdrawal period expires 14 days after delivery to you or a third party designated by you
  • To exercise withdrawal right, inform us via [email protected]
  • You may use the model withdrawal form or make an unambiguous statement

Exceptions to Withdrawal Right

The right of withdrawal does not apply to:

  • Goods made to consumer specifications or clearly personalized
  • Goods that deteriorate rapidly or have a short shelf life
  • Sealed goods unsuitable for return for health/hygiene reasons once unsealed

Return Process

  • Items must be returned in original condition with tags attached
  • Return shipping costs are for consumer account unless goods are defective
  • We will refund within 14 days of receiving returned goods
  • Refund includes original delivery costs (standard delivery only)
  • Refunds processed to original payment method

Defective Products

Under Dutch warranty law (Article 7:17 BW), you have 2 years legal guarantee. Defective products can be returned at our expense for repair, replacement, or refund.

All content on this website, including text, graphics, logos, images, and software, is the property of Friendly Crafted and protected by international copyright laws.

  • You may not reproduce, distribute, or create derivative works
  • Unauthorized use may violate copyright, trademark, and other laws
  • Friendly Crafted and our logo are trademarks of our company

You agree not to:

  • Use the service for any unlawful purpose
  • Interfere with or disrupt the service
  • Transmit viruses or malicious code
  • Attempt to gain unauthorized access to our systems
  • Impersonate any person or entity

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the service, to understand our practices.

The information on this website is provided on an as is basis. To the fullest extent permitted by law, we exclude all representations, warranties, and conditions relating to our website and the use of this website.

Friendly Crafted will not be liable for any indirect, special, incidental, or consequential damages arising out of or relating to your use of our service or products.

These terms and conditions are governed by Dutch law. All disputes arising from or relating to these terms will be subject to the exclusive jurisdiction of the competent Dutch courts.

Consumer Disputes

Consumers may also file complaints with:

  • Geschillencommissie: Dutch Consumer Disputes Committee
  • European ODR Platform: ec.europa.eu/consumers/odr for EU residents
  • Consumer Authority: consumentenbond.nl

Business information in accordance with Dutch law:

Company Name: Friendly Crafted

Address: Valklaan 4, 9648 AK Wildervank, The Netherlands

Email: [email protected]

Note: As we grow, we will register with the Dutch Chamber of Commerce (KvK) and obtain appropriate business registrations as required by Dutch law.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on the website. Your continued use constitutes acceptance of the modified terms.

If you have any questions about these Terms of Service, please contact us on [email protected].